FAQ
Frequently asked questions
About 7DAYS
What is 7DAYS?
What is 7DAYS?
7DAYS is a rapid delivery service in Amsterdam. We deliver drinks, snacks and everyday groceries to your door, usually within 30 minutes. Our range covers beer, wine and spirits, soft drinks, mixers and energy drinks, crisps, sweets and chocolate, ice cream, instant noodles and household items. Our shop is at Kinkerstraat 5H in Amsterdam-West, and we deliver across the whole city from there.
Which area do you deliver to?
Which area do you deliver to?
We deliver across the whole of Amsterdam. Our shop is at Kinkerstraat 5H in Amsterdam-West, and our riders cover the city from there. If you are not sure whether your address falls within our delivery area, enter your postcode at checkout: you will see straight away whether we can deliver to you.
What are your opening hours?
What are your opening hours?
We are open 24/7. Seven days a week, day and night, you can order from us — including in the middle of the night and on public holidays, when our riders are out across Amsterdam as usual. There is no moment when you cannot reach us.
Ordering and delivery
How quickly will my order arrive?
How quickly will my order arrive?
Usually within 30 minutes. As soon as your order comes in we pack it and a rider sets off with it. How busy we are at that moment and where in the city you live decides whether it is a little faster or a little slower. You can follow your order live, so you see exactly when the rider is at the door.
What does delivery cost?
What does delivery cost?
Delivery is free from 50 euro. Order for less and a delivery charge applies. You see the exact amount at checkout before you pay, so there are never any surprises. The 50 euro threshold applies to the total value of your order.
How can I pay?
How can I pay?
You pay online at checkout, with options including iDEAL, credit card, Google Pay and Shop Pay. Exactly which options you see depends on your device and browser. Payment runs through Shopify's secure payment environment, so we do not store any payment details ourselves.
Alcohol and age
What age do I have to be to order alcohol?
What age do I have to be to order alcohol?
18 and over. We do not sell alcohol to anyone under 18, as Dutch law requires. At checkout you confirm that you are 18 or older, and our rider may ask for valid ID on delivery. If age cannot be established, or the order is clearly intended for someone under 18, we will not hand over the alcohol. This applies to beer, wine, spirits and ready-to-drink cocktails.
After your order
Can I track my order?
Can I track my order?
Yes. Via 'Track your order' at the bottom of every page you get live delivery updates and can see when the rider is on the way. Keep your phone to hand: if the rider cannot find your address or cannot get in, they will give you a call.
Something is wrong with my order. What now?
Something is wrong with my order. What now?
Get in touch straight away, ideally on WhatsApp: that is the fastest way to sort it. If something is missing, arrived damaged or is the wrong product, we will arrange a replacement or a refund. You can also email info@7daysnederland.nl. The full terms are in our refund policy.
How do I reach customer service?
How do I reach customer service?
Fastest on WhatsApp. You can also email us at info@7daysnederland.nl or call (020) 210 19 76. For business enquiries, large orders and partnerships, use the same email address. Our shop is at Kinkerstraat 5H, 1053 DB Amsterdam.